- Payment Terms
To confirm your booking a one third deposit is required. The balance is due two months before the start of your holiday. Payment may be made by credit card via Checkfront and Payment Express secure payment gateway. All transactions are payable in UK Sterling.
To cancel your stay with us, the person who made the booking must write to confirm the cancellation as soon as possible.
Cancellation arrangements are as follows:
More than 60 days: Total refund (minus £15 administration fee)
59 days – 43 days: 50%
42 days – 31 days: 40%
30 days – 15 days: 10%
14 days or less: 0% refund
As with all things in life, things sometimes do not go to plan. For this reason, we urge all guests to arrange full travel and health insurance cover. The cancellation terms above are consistently applied to all guests and are not re-negotiable, regardless of the circumstances for cancellation.
- COVID19-Affected Reservations
To help guests feel able to book without worry, for any bookings made after 1st April 2020, were there to be a government-imposed restriction (either in the guest’s home country or in Trinidad & Tobago) preventing guests from travelling to Castara Retreats for their planned stay, our standard cancellation terms would be waived. Instead we would be happy to offer our guests the flexibility to reschedule their stay to a later date, or to receive a refund in full, save £15 administration fee.
- Conditions of Rental
Accommodation at Castara Retreats is let on the understanding that our guests are responsible for their own safety and well-being. Whilst we have taken great care in building the resort with the safety of our guests in mind, many of the walkways and decks are made from hardwood and concrete which can be slippery when wet. These are washed down and cleaned regularly but you need to take care at all times and particularly after a rainfall.
We always recommend that our guests take out cancellation, health and accident insurance for their holiday. Accidents are rare at Castara Retreats but it is wise to be prepared. We do have public liability insurance but this is very low by comparison with the standards in developed countries.
We also want to emphasise as part of our commitment to sustainable tourism that Castara Retreats has no ownership of, and receives no commission from, any of the support services available to guests, such as Derrick Lopez aka Porridge’s airport transfer service, boat trips on Sun Arise, car hire, or day trips and excursions. We include details of such services on our website in order to be helpful to our guests and support the local economy, but we have no responsibility for the quality of these services or for receiving payments towards them.
RECEIPT OF YOUR DEPOSIT OR FULL BALANCE WILL BE TAKEN AS CONFIRMATION THAT YOU HAVE READ AND ACCEPT THE TERMS & CONDITIONS DETAILED ON THIS PAGE.