• Payment Terms

    To confirm your booking a one third deposit is required. The balance is due 60 days before the start of your holiday. 

    Payment may be made by credit card via Checkfront and Windcave secure payment gateway.

    All transactions are payable in UK Sterling.

    We reserve the right to decline or accept a booking request.

  • Cancellation

    *Please see further below for COVID-19 specific cancellion policy*

    You may cancel your holiday at any time. The person who made the booking must write to confirm the cancellation as soon as possible.

    The amount we agree to refund you is dependent on how close your cancellation is to the start of your Booking. This is because we are less likely to recover the cost of your Booking by re-letting the Accommodation. The amount of any refund due therefore decreases as your arrival date approaches:

    More than 60 days before arrival: Total refund (minus £15 administration fee)
    Arrival is 59 days – 43 days away: 50% refund
    Arrival is 42 days – 31 days away: 40% refund
    Arrival is 30 days – 15 days: 10% refund
    Arrival is 14 days or less: No refund

    As with all things in life, things sometimes do not go to plan. For this reason, we urge all guests to arrange full travel and health insurance cover. The cancellation terms above are consistently applied to all guests and are not re-negotiable, regardless of the circumstances for cancellation.

    Please note, for reservations made via an agent the cancellation terms specified on their website will apply.

  • COVID19-Affected Reservations

    To help guests feel able to book without worry, for any bookings made after 1st September 2020, we will offer a full refund (save £15 admin fee) if at the date of travel:

    –  There is a government-imposed travel restriction in either the home country or T&T preventing the guest from travelling to Castara Retreats;

    –  The guest or someone they reside with has tested positive for COVID-19 within 14 days of planned arrival (test result to be provided)

    –  There is a government requirement to quarantine either on arrival in Tobago or on return home

    –  The guest’s flight to Tobago is cancelled/disrupted, preventing travel to Castara Retreats (paperwork to be provided)

  • Conditions of Rental

    Accommodation at Castara Retreats is let on the understanding that our guests are responsible for their own safety and well-being. Whilst we have taken great care in building the resort with the safety of our guests in mind, many of the walkways and decks are made from hardwood and concrete which can be slippery when wet. These are washed down and cleaned regularly but you need to take care at all times and particularly after a rainfall.

    We always recommend that our guests take out cancellation, health and accident insurance for their holiday. Accidents are rare at Castara Retreats but it is wise to be prepared. We do have public liability insurance but this is very low by comparison with the standards in developed countries.

    We also want to emphasise as part of our commitment to sustainable tourism that Castara Retreats has no ownership of, and receives no commission from, any of the support services available to guests, such as Derrick Lopez aka Porridge’s airport transfer service, boat trips on Sun Arise, car hire, or day trips and excursions. We include details of such services on our website in order to be helpful to our guests and support the local economy, but we have no responsibility for the quality of these services or for receiving payments towards them.

  • Events Outside our Control

    We will make every effort to provide the Accommodation. However, we may be unable to do so due to an Event Outside Our Control. We define Events Outside Our Control as any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, or other natural disaster, epidemics/pandemics (not including COVID19), or destruction/damage to the Castara Retreats properties.

    If an Event Outside Our Control affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you and will offer you alternative dates to stay with us. We will not be liable for compensation, or responsible for any failure to perform any of our obligations under these Terms and Conditions caused by an Event Outside Our Control.

  • Complaints

    We try to ensure our cottages are prepared and presented to the highest standard so our guests will enjoy their holidays here. If there is anything missing, a problem or cause for complaint please let us know immediately and every effort will be made to assist you. It is frustrating for all parties if you write after your holiday about a problem we could have solved at the time.